If you have any problems or concerns what so ever with your order PLEASE email us first and give us a chance to assist you. We believe we can produce a positive 5-Star outcome to any situation and will work hard to earn your praise.
Please Note for International Shipping: For shipments outside the U.S. , please email us with your shipping address for an accurate shipping quote. For more on shipping outside the U.S. please see below.
Out of Stock Items
We make every effort to keep our items in stock. However, occasionally some items become temporarily out of stock or are no longer available. If an item is out of stock you will see "out of stock" displayed with the item. You still have the option to purchase that item and receive it when it becomes available. Usually within 1 to 3 weeks. If you wish to wait to purchase the item and to receive email notification that the item is available, please let us know via email and include the item(s) you are interested in and we will email you when it becomes available.
(Please note that items shipped directly from our suppliers are considered to be "in stock" although they may require additional ship times. See the product information for details.)
For your shopping convenience Visa, MasterCard, Discover, American Express, Pay Pal and E-checks are accepted.
Can I order by telephone?
Yes, you can! Please have your order ready and call customer service at 928-554-2355. Our customer service department is available Monday through Friday, 8am - 4pm MST. Please have your credit card available.
How do I know if I placed my order successfully?
If you provide us with a valid email address when you place an order we will send you an email message confirming your order. If you do not receive this message please Contact Us via E-mail 24 hrs 7 days a week, or, call our customer service department (928-554-2280) between the hours of 8am and 4pm Monday thru Friday. MST.
When will I be billed for my order?
Your credit card is billed when your order is submitted. ( That is Pay Pal's policy not ours ) In-stock merchandise ships next business day. If an item is out of stock you will receive an email letting you know when you can expect your purchase. At that time you will have the option to let your order stay as is, or, exchange it for another item, or have your purchase amount refunded.
(A handful of our specialty items may require longer shipping times. See product details.)
Can I cancel or change my order?
We know you appreciate quick shipping. When an order has been entered into our system we begin to process it immediately, therefore we cannot make changes or cancel orders. You may return the item for a full refund of the purchase price.
Out of stock items may be canceled or exchanged.
Can I return an item?
Yes. If for any reason you are unsatisfied with your order, you may return it for a full refund of the purchase price. Please note that you are responsible for shipping charges. These expenses are paid to third parties and non-recoverable and cannot be refunded.
Shipping / Handling:
Your S/H charge is a great overall value and insures professional packaging and rapid shipment of your order to the 50 States or PR via Fed Ex Ground, or USPS Priority Mail 2-3 Day Air.
PayPal Payment Types Accepted - ALL: PayPal Balance, Credit Card, Buyer Credit and E-Check are all OK.
International PayPal Payments Accepted in USD only (e.g., if you are outside the 50 United States).
Keep in mind that PayPal E-Checks can take 3-14 business day to clear - we cannot ship until PayPal clears the E-Check.
We will contact all customers via e-mail shortly after the item has been purchased.
Your other email communications will be handled during regular business hours, Mon-Fri 8:am-5pm PT. As a family business we are closed weekends and holidays.
IMPORTANT NOTE: If you, your online email system or your ISP utilize SPAM Blocking Software, you may be restricting our ability to communicate with you via email.
If item is shipped to any address within the state of Arizona, we are required by law to collect Sales Tax on the product + S/H, FOB Origin. NOTE: Arizona Reseller Certificates are NOT Accepted. We do not wholesale.
Shipping Terms - General
Most orders will ship the same or next business day after receipt of verifiable payment or clearance of PayPal E-Check, (Excluding Weekends and Holidays). Note: Some international orders will take 48hrs before shipment.
The standard domestic Shipping / Handling charge covers professional packaging and shipment via Fed Ex Ground, or , USPS Priority Mail 2-3 day air to the 50 United States & PR.
Shipping is available at the standard rate for all APO/FPO addresses and US Territories that utilize standard USPS Service though delivery times may be longer.
Special International Shipment Notes
- Please Note: For shipments outside the U.S. , please email us with your shipping address for an accurate shipping quote.
- The standard international shipping charge is for USPS International First Class Air Mail and subject to USPS and your country's and local government's Postal/Mail Service limitations on this service.
- While the S/H charge covers professional packaging and rapid shipment of your package, USPS First Class Air Mail International service does not provide for live door to door tracking and can take up to 3-8 weeks or more for delivery in some areas. (Italy & Brazil up to 6-12 weeks)
- If online tracking or more rapid delivery is important to you, please let us know via email so we may work with you on selecting the correct service for you.
- Your Shipping & Handling charge does NOT include any and all applicable Customs import brokerage fees, duties or taxes levied by your home country. You will be responsible for these additional costs if charged at delivery. Please check with your local Post Office or Customs agency to find out what these costs may be before making your purchase.
Domestic - Shipments to the United States and PR are shipped via Fed Ex and USPS. USPS Delivery Confirmation numbers can be seen online at www.usps.com. These are NOT live door to door tracking numbers and sometimes are only updated AFTER an item is delivered.
- If your order ships via Fed Ex, You will be sent a Fed Ex tracking number. Fed Ex ground offers online tracking here.
International - First Class Air Mail International shipments are sent with Barcoded USPS Customs Declaration forms attached. These are NOT live door to door tracking numbers, but shipment acceptance information can usually be seen on the www.usps.com web site. Additional information may be updated online when the item clears foreign customs.
International Priority Mail - When this optional shipping method is chosen packages do have much greater online tracking at the www.usps.com web site. The level of details will vary with each country.
Canadian Orders - Additional tracking for shipments to Canada may sometimes be found using this link to the Canada Post web site: www.canadapost.ca/segment-e.asp
Email Notification - All notifications of shipment with any tracking or package information are sent via email to your email address. If you do not receive a shipment notification email please check your Spam folder, the automation tools send these emails 100% of the time. If you need another copy, please email us and we will be happy to resend the information.
Online Updates - Some online updates of tracking or package information can take 24-48hrs to appear. Please have patience if the information you receive via email is not available online immediately.
Shipping Damage or Loss: In the unlikely event an item is damaged or lost in transit we will work closely with you in these rare cases to insure a rapid resolution. Damaged shipment claims must be made with us within 48hrs of delivery of the item. The shipment carriers damage claim process must be completed prior to distribution of reimbursement or replacement (at our sole discretion dependent on availability of replacement stock). This can take several weeks sometimes, so please be patient and work with us to resolve these rare occurrences.
Lost shipment claims must also be made by us though the shipment carrier's claims process. The shipment carrier's lost package claim process must be completed prior to distribution of reimbursement or replacement (at our sole discretion dependent on availability of replacement stock). Lost claims are subject to the time frames set forth by each carrier. For the USPS a minimum of 30 days before a domestic lost package claim is usually required.
Shipping / Handling / Insurance fees are non-refundable - These expenses are paid to third parties and non-recoverable. Any reimbursement on items purchased with "Free Shipping" will be less the amount of the actual original shipping cost paid to the carrier to deliver your order. NO EXCEPTIONS.
Please note all items are shipped: FOB Origin